The AI Add-On puts a receptionist on your text line who never sleeps, never takes lunch, and never lets a lead go cold. It's available on any plan for $199/month.
What it does
Answers and books leads by text — around the clock
When a lead texts in — or a missed call fires the text-back — the AI picks up the conversation. It answers questions about your services, asks the right follow-ups ("Is the system cooling at all? When's a good time for us to come out?"), and books the appointment right there in the thread. At 2 p.m. or 2 a.m.
The booking lands on your calendar and dispatch board like any other job. Your office wakes up to appointments, not voicemails.
Replies to your Google reviews
Every Google review gets a response — the AI thanks happy reviewers and responds professionally to critical ones. An attended-to review page signals a shop that cares, and it's one more office chore off the list. (How reviews get generated in the first place is covered in How review requests work.)
Sends reschedule and cancel links when customers ask
When a customer texts something like "I need to move my Thursday appointment," the AI recognizes it and sends them the link to reschedule or cancel — self-serve, no office relay. The calendar and reminders update automatically.
Where the humans stay in charge
- Your team can jump into any AI conversation just by replying in the inbox — the thread is right there, fully visible.
- The AI books appointments; it doesn't quote custom work, negotiate prices, or make promises about diagnosis. Those conversations get handed to your team.
Getting it
The AI layer is a simple add-on to any plan — no rebuild, no downtime. Contact Escape support and it gets switched on for your account. Pricing details in Plans, upgrading, and billing.