You're under a house. You're on a roof. You're elbow-deep in a condenser. The phone rings — and you can't take it.
Here's the thing about that caller: if they don't hear back fast, they call the next company on the list. Most shops lose those jobs without ever knowing they existed.
Escape doesn't let that happen.
What happens, automatically
- The customer gets a text back — instantly. Within seconds of the missed call, they get a message from your business number letting them know you saw the call and asking how you can help.
- The conversation lands in your inbox. The missed call and the text-back thread show up in Conversations, marked so your team knows this customer is waiting.
- When they reply, your team takes it from there. Most customers text back what they need — "AC is blowing warm air" — and your office can book them without anyone ever calling back.
No missed call slips through. Every one becomes a conversation your team can see and answer.
Why this matters more than it sounds
A missed call isn't a small thing — it's a service call or an install that was about to happen. The text-back keeps the customer engaged with your company in the minutes when they'd otherwise be dialing your competitor.
What you and your team should do
- Watch the inbox. The text-back starts the conversation; a fast human reply closes the booking.
- Don't apologize for the text. Customers like it. It beats voicemail every time.
- Nothing to set up. This runs on its own from day one of go-live.
Want the conversation handled end to end?
With the AI Add-On, the reply doesn't just start the conversation — the AI answers questions and books the appointment by text, around the clock, even at 2 a.m.