You don't push most of the paper in Escape — the system does. Here's what happens on its own as jobs move through the day.
When a booking lands
A new booking — online or entered by your office — creates the job automatically. The card appears on the board in Scheduled, attached to the customer and the tech. No double entry, no copying details from a call note into a job form.
When a tech heads out
Moving the job to On The Way fires the on-the-way text to the customer. The tech taps one thing; the customer knows the truck is coming. (The full message sequence around an appointment is covered in What your customer receives.)
When a tech arrives on a service call
Going On Site tells Escape to draft the service invoice for your office to review — details in Invoice drafts on service calls. Drafts never go to the customer on their own.
When the job is Done
Marking a job Done kicks off the close-out, all automatic:
- Job history is written to the customer's record — what happened and when, so the next person who opens that contact has the story.
- The review request goes out — the customer gets a rating ask, with happy customers routed to Google. See How review requests work.
- The service date is stamped on the customer — which is what makes future tune-up reminders land at the right time, months later.
When the invoice is paid
A paid invoice marks the job won. Your numbers — jobs won, revenue — stay true without anyone updating a spreadsheet.
What this adds up to
One booking, a few status taps from the tech, one payment — and Escape handles the customer texts, the paperwork, the review ask, and the future reminder. That's the point: the office work happens whether or not anyone's in the office.