ESCAPE
by Elevate
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Messages & Missed Calls
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Messages & Missed Calls
One inbox for calls, texts, email, and Google messages — and what happens when you can't pick up.
Your one inbox: calls, texts, email, and Google messages in one place
Every customer conversation — every channel — lands in one place. Here's how to work it.
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What happens when you miss a call
Optimize and up
The customer instantly gets a text, the conversation lands in your inbox, and nothing slips.
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How Escape replies and follows up automatically — and how to jump in yourself
What the automatic sequences do, when they stop, and how your team takes over a conversation.
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Customer opt-outs (what happens when someone texts STOP)
A customer who texts STOP is automatically excluded from all messaging — here's how to spot it.
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