Chasing money is the worst job in the shop. It's awkward, it's easy to put off, and every week an invoice sits unpaid, it gets harder to collect. So Escape does the chasing — politely, persistently, and without ever forgetting.
How it works
When an invoice goes unpaid past its window, Escape starts the reminder sequence:
- Polite, persistent reminders go to the customer by text and email — friendly at first, firmer over time, never rude. Text and a clean payment link, not a threatening letter.
- It stops the moment payment lands. The customer pays at 9:02, the 9:15 reminder never sends. Nobody ever gets dunned for an invoice they already paid.
- Escalations reach your office, not the customer's spam folder. When an invoice stays unpaid despite the reminders, Escape alerts your team that it's time for a human touch — a phone call, a payment plan, your call to make.
Why texts work
Paper statements get lost, and emails get buried. A text with a payment link gets seen within minutes — and paying takes one tap. Most "late" payers aren't refusing to pay; they're busy. The sequence catches them at a moment they can act.
What your team should do
- Nothing, mostly. That's the point. Don't manually re-send invoices or fire off your own reminder texts — the system's cadence is already tuned, and doubling up reads as pushy.
- Act on escalations. When Escape hands one to your office, that invoice has resisted the automatic sequence — it needs a phone call.
- Record offline payments promptly. A check in the drawer is an unpaid invoice as far as the reminders know. Record it and the sequence stops. See Invoices and taking payment.
The result
Shops running this stop having a "collections problem" and start having an accounts-receivable number — smaller, and shrinking. The money you already earned shows up without your office spending Friday afternoons on awkward calls.