If your shop takes deposits — and on installs and big-ticket work, you should — Escape makes sure asking for the money never falls on anyone's to-do list.
How deposits work in Escape
- The customer accepts the estimate. That acceptance is the trigger — see When the customer accepts.
- The deposit request goes out automatically — text and email with a payment link. Paying takes a minute on their phone.
- If it isn't paid, Escape chases it. Friendly automatic reminders keep nudging until the deposit lands. Your office doesn't have to make a single "about that deposit…" call.
- The moment it's paid, everything stops — and your office is alerted that the job is funded and ready to schedule with confidence.
Why deposits matter
A deposit does two jobs: it protects you from ordering equipment for a customer who ghosts, and it commits the customer — jobs with money down almost never cancel. The reason most shops are inconsistent about deposits is that asking is awkward. When the system asks, it's just process, and customers treat it that way.
What your team should do
- Wait for the "deposit paid" alert before ordering equipment on jobs where the deposit is your protection.
- Don't double-chase. The reminders are running. If a customer has questions about paying, the conversation is in your inbox.
- Want different deposit amounts or rules? Deposit setup is tuned to your shop — talk to Escape support about how yours is configured.