Getting paid in Escape is split the way your shop already works: the office runs invoicing; techs collect on site.
For office: sending an invoice
- Start from the job — on service calls, a draft is already waiting.
- Review the lines: work performed, parts, your prices from the price book.
- Send. The customer gets the invoice by text and email with a link to pay online by card.
Once it's sent, you're done touching it: Escape watches the invoice, reminds the customer automatically if it goes unpaid, and stops the moment money lands. A paid invoice also marks the job won on the board.
For office: recording a payment
Customer paid by cash or check? Record the payment on the invoice so the books stay true and the reminders stop.
CONFIRM: exact click path for recording a manual/offline payment
For techs: collecting on site
Techs can take payment at the kitchen table — card payment collected through the app, receipt sent automatically.
Screenshot placeholdertech collecting payment in the mobile app CONFIRM: supported on-site payment methods — card reader? tap to pay? manual card entry?
Collecting before you leave the driveway is the single best habit for your cash flow — an invoice that gets paid on site never becomes a collections problem.
Where the money goes
Payments land in your own payment account, connected during onboarding. Escape never holds your money. Questions about payouts or your payment account? Contact support.